Patient Information

Everything you need to know for your visit to our practice. We're here to make your dental experience smooth and comfortable.

Home / Patient Information

First Visit

What to expect during your initial appointment

Office Hours

Our scheduling and availability information

Insurance

Coverage, payment options, and billing

Policies

Office policies and important information
New Patient

Your First Visit

We want your first visit to be comfortable and informative. Here's what you can expect during your initial appointment with us.

1

Pre-Visit Preparation

What to do before you arrive:

  • Complete online patient forms (recommended)
  • Gather insurance information and ID
  • List current medications and medical history
  • Prepare questions about your dental health
  • Arrive 15 minutes early for check-in
Completing forms online saves 15-20 minutes during your visit
2

Check-In Process

When you arrive at our office:

  • Present insurance card and photo ID
  • Review and complete any remaining forms
  • Discuss payment options if needed
  • Meet your dental hygienist or assistant
  • Tour our facilities (if desired)
Check-in time: 10-15 minutes
3

Comprehensive Examination

Your thorough dental evaluation includes:

  • Review of medical and dental history
  • Digital X-rays (as needed)
  • Comprehensive oral examination
  • Oral cancer screening
  • Gum disease assessment
  • Bite and jaw function evaluation
Examination time: 45-60 minutes
4

Treatment Planning

After your examination:

  • Discussion of findings and diagnosis
  • Presentation of treatment options
  • Cost estimates and insurance coverage
  • Scheduling of future appointments
  • Immediate treatment if needed and desired
We may be able to perform cleaning or simple treatments during your first visit

First Visit Checklist

Bring These Items:

  • Photo identification
  • Insurance cards
  • List of current medications
  • Previous dental records (if available)
  • Payment method

What We Provide:

  • Digital X-rays
  • Comprehensive examination
  • Oral health assessment
  • Treatment cost estimates
  • Welcome package and oral care kit
Scheduling

Office Hours & Appointments

We offer flexible scheduling to accommodate your busy lifestyle. Our office is open six days a week with extended evening hours.

Monday
8:00 AM - 6:00 PM
Tuesday
8:00 AM - 7:00 PM
Wednesday
8:00 AM - 6:00 PM
Thursday
8:00 AM - 7:00 PM
Friday
8:00 AM - 6:00 PM
Saturday
9:00 AM - 3:00 PM
Sunday
Emergency Only

Schedule Your Appointment

Online: Patient Portal

Appointment Types

New Patient Exam

Comprehensive examination and cleaning

Duration: 90 minutes

Regular Cleaning

Routine cleaning and checkup

Duration: 60 minutes

Treatment Appointment

Fillings, crowns, and procedures

Duration: 60-120 minutes

Emergency Visit

Urgent dental care

Duration: Variable

Scheduling Tips

  • Book routine cleanings 6 months in advance
  • Morning appointments are best for children
  • Allow extra time for first visits
  • Call immediately for dental emergencies
Financial Information

Insurance & Payment Options

We work with most major insurance plans and offer flexible payment options to make quality dental care affordable for everyone.

Insurance Accepted

  • Delta Dental
  • Blue Cross Blue Shield
  • Cigna
  • Aetna
  • MetLife
  • Humana
  • Guardian
  • United Healthcare

Don't see your insurance? Call us to verify coverage.

Payment Methods

  • Cash
  • Personal Check
  • Visa
  • MasterCard
  • Discover
  • American Express
  • Apple Pay
  • Google Pay

Financing Options

  • CareCredit: 0% interest plans available
  • In-house payment plans: Custom arrangements
  • Family discounts: Multiple family members
  • Senior discounts: 65+ years old
  • Student discounts: With valid ID

Ask about our interest-free payment plans!

Financial Policy

Payment Due

Payment is due at the time services are rendered unless prior arrangements have been made. We offer several payment options for your convenience.

Insurance Processing

We will file your insurance claims as a courtesy. However, you are responsible for any amounts not covered by your insurance plan.

Estimate Accuracy

Treatment estimates are based on your benefits information. Final costs may vary based on your insurance plan's actual coverage.

Important Information

Office Policies

Appointment Policy

  • Please arrive 15 minutes early for your first visit
  • Arrive 10 minutes early for regular appointments
  • Late arrivals may need to be rescheduled
  • We'll send appointment reminders via text or email

Cancellation Policy

  • 24-hour notice required for cancellations
  • Same-day cancellations may incur a fee
  • No-shows will be charged a $50 fee
  • Excessive cancellations may result in dismissal

Children Policy

  • Children under 18 need parent/guardian consent
  • We welcome parents in treatment rooms
  • Behavior management techniques used as needed
  • Specialized pediatric area available

Emergency Policy

  • 24/7 emergency line: (555) 911-HELP
  • True emergencies seen immediately
  • Non-urgent issues scheduled within 24 hours
  • After-hours fees may apply

Privacy Policy

  • HIPAA compliant privacy protection
  • Information shared only with consent
  • Secure storage of all patient records
  • Right to access your health information

Communication Policy

  • Text and email reminders available
  • 24-48 hour response to messages
  • Urgent matters require phone calls
  • Patient portal for non-urgent communication
Common Questions

Frequently Asked Questions

How often should I visit the dentist?

Most patients should visit every 6 months for routine cleanings and checkups. However, some patients with gum disease or other conditions may need more frequent visits. We'll recommend the right schedule for you.

Do you accept my insurance?

We accept most major insurance plans. Call our office with your insurance information and we'll verify your benefits and coverage before your appointment.

What should I bring to my first appointment?

Please bring a photo ID, insurance cards, list of current medications, and any previous dental records. Completing our online forms beforehand will save time during your visit.

Do you offer payment plans?

Yes! We offer CareCredit financing with 0% interest options, in-house payment plans, and various discounts. We'll work with you to find an affordable solution for your dental care needs.

What happens if I have a dental emergency?

Call our emergency line at (555) 911-HELP available 24/7. We provide same-day emergency appointments for urgent dental problems and have an on-call dentist for after-hours emergencies.

Ready to Schedule Your Visit?

Contact us today to schedule your appointment. We're here to answer any questions and help you achieve optimal oral health.

Schedule Appointment Complete Forms Online